Frequently Asked Questions
Welcome to Alliedbas Shop’s FAQ section. We’ve compiled answers to common questions about our premium kitchen hardware, delivery services, and customer support. If you don’t find what you’re looking for, please contact our friendly team at [email protected].
Product Questions
What types of kitchen products do you offer?
We specialize in premium kitchen hardware and accessories including:
- Cabinet pulls and knobs (various styles and finishes)
- Complete kitchen cabinet solutions
- High-quality kitchen faucets
- Essential kitchenware items
- Wine storage solutions
Are your products suitable for professional kitchen renovations?
Absolutely! Many design professionals choose our products for client projects. We offer commercial-grade hardware with the aesthetic appeal that homeowners love, making our collection perfect for both residential and professional applications.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
Can I modify or cancel my order after placement?
Orders can typically be modified or cancelled within 1 hour of placement. After this window, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
What are your shipping options and costs?
We offer two shipping methods:
- Standard Shipping (US$12.95): Via DHL or FedEx, arriving within 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders over US$50 via EMS, arriving within 15-25 business days after processing
Do you ship internationally?
Yes! We proudly serve customers across North America, Europe, and worldwide. Unfortunately, we cannot currently deliver to Asia or select remote regions. International customers may be responsible for customs fees or import taxes according to local regulations.
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our Salt Lake City warehouse. This will allow you to monitor your package’s journey to your doorstep.
Why does my tracking information show no movement?
Please allow 24-48 hours for tracking information to update after receiving your shipping notification. If no movement is shown after this period, contact us at [email protected].
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging, and in resalable condition. Please contact us to initiate a return and receive authorization.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Processing times by financial institutions vary.
Customer Service
How can I contact customer service?
Our Salt Lake City-based team is available via email at [email protected]. We typically respond within 1 business day.
What are your business hours?
Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM Mountain Time (excluding US holidays).
Do you offer design advice for kitchen renovations?
While we don’t provide full design services, our team can offer product recommendations based on your described needs. Feel free to email us photos or descriptions of your space for hardware suggestions.
At Alliedbas Shop, we’re committed to making your kitchen transformation seamless. From premium hardware to reliable delivery, we’re here to support your renovation journey every step of the way.