Welcome to Alliedbas Shop! These Terms and Conditions govern your use of our website and services. By accessing www.alliedbasshop.com and making purchases, you agree to these terms. Please read them carefully.

1. General Information

Alliedbas Shop specializes in premium kitchen hardware including cabinet pulls and knobs, kitchen cabinets, faucets, kitchenware, and wine storage solutions. We serve customers worldwide (excluding certain remote areas and parts of Asia) with carefully crafted products designed to elevate your kitchen experience.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password and account
• Promptly update any information that becomes outdated
• Accept responsibility for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access the site without permission
• Misrepresent your identity or the intended use of purchased products

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur in:

• Color due to monitor differences
• Dimensions (within reasonable manufacturing tolerances)
• Packaging (regional variations may apply)

3.2 Custom Products

Certain items (notably custom-ordered kitchen cabinets and wine storage units) are made-to-order and therefore:

• Cannot be returned unless defective
• May have longer production times
• May require additional confirmation before processing

3.3 Kitchenware Hygiene

For health and safety reasons:

• Opened kitchenware cannot be returned
• All kitchenware is shipped in hygienic, sealed packaging

4. Ordering and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by processing payment and preparing for shipment. We reserve the right to refuse any order.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store complete credit card information on our servers.

4.3 Pricing

All prices are in USD. While we check accuracy, errors may occur. If we discover an error, we will:

• Contact you before processing
• Offer the option to cancel at the correct price

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive email confirmation with tracking when your order ships.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment (includes tracking and insurance)
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment (includes basic tracking)

5.3 Delivery Responsibilities

Once shipped, you become responsible for:

• Any customs duties or import taxes
• Providing accurate delivery information
• Inspecting goods upon delivery (report damage within 48 hours)

6. Returns and Refunds

6.1 Return Eligibility

To qualify for return or exchange:

• Items must be unused and in original packaging
• Request must be initiated within 15 days of delivery
• Valid proof of purchase required

6.2 Non-Returnable Items

Cannot accept returns on:

• Opened kitchenware (hygiene reasons)
• Custom-ordered kitchen cabinets
• Wine storage units (custom specifications)

6.3 Return Process

1. Email [email protected] within 15 days with order details and reason
2. We’ll provide an RMA number and instructions within 2 business days
3. Package items securely with all original materials
4. Ship to: Alliedbas Shop Returns, 3859 North Street, Salt Lake City, UT 84104, United States

6.4 Refunds

Refunds will:

• Be processed within 3-5 business days of receiving return
• Be issued to original payment method
• Exclude original shipping costs (unless defective)
• Appear in your account within 5-10 business days

7. Intellectual Property

All content on our website (logos, text, images, designs) is our property or used with permission. You may not:

• Reproduce, distribute, or create derivative works
• Use our trademarks without written permission
• Use product images for commercial purposes

8. Liability Limitations

8.1 Product Use

Alliedbas Shop is not liable for:

• Improper installation or use of products
• Any consequential damages from product use
• Modifications made to products after purchase

8.2 Website Use

We strive to maintain continuous site availability but are not liable for:

• Temporary unavailability due to maintenance
• Technical issues beyond our reasonable control
• Any indirect or consequential losses from site use

Our total liability for any claim related to these terms shall not exceed the purchase price of the products in question.

9. Governing Law

These terms are governed by the laws of Utah, United States. Any disputes shall be resolved in the courts of Salt Lake County.

10. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

11. Contact Us

For questions about these Terms and Conditions, please contact:

Alliedbas Shop
3859 North Street
Salt Lake City, UT 84104
United States
Email: [email protected]